From the time when online gambling entered the market, Canadian users have endured their reasonable share of issues. The gambling industry faces various norms of malpractice that surpasses the comfort levels of anyone’s admission which includes payment delays, account freezing incidents, payment disappearance and bonus complications and outright fraudulent behaviour. The casino support staffs sometimes respond to inquiries with complete silence or an endless loop of waiting time which continues for weeks without resolution. That’s where CCIJ steps in.
Welcome to Casinos & Canadian Internet Justice – or CCIJ for short. We’re not lawyers, we’re not regulators, and we definitely don’t charge you anything. But we’re on your side. We act as a private bridge between you, the frustrated player, and the casino operator who may need a little… encouragement to do the right thing.
What is CCIJ?
CCIJ exists as a no-cost confidential assistance organization that serves Canadian participants who suffered illegal or mistreatment activities from online casinos. Our professional team incorporates members from both the casino industry and consumer advocacy fields. CCIJ operates as your individual complaints squad because it penetrates corporate structures and connects you straight to fixable complaints personnel.
We’re not licensed. CCIJ operates completely independently of all casinos in our service. The organization cares about treating people fairly while protecting players from unethical casino conduct. Canadian players submitted over 1,200 complaints to us throughout the previous year while we managed to resolve about 800 cases.
Complaint Type | Resolution Rate | Avg. Resolution Time (Days) |
|---|---|---|
Payment Delays | 66.7% | 14 |
Account Suspension | 66.7% | 10 |
Bonus Disputes | 72.0% | 7 |
Unfair Game Practices | 60.0% | 21 |
Other Issues | 60.0% | 12 |
How It Works
Filing a complaint with us is easy. Here’s how it goes:
- Submit Your Complaint. Write your name, email, the casino involved, and a clear summary of what happened.
Submit a Complaint
- We Review It. A CCIJ expert examines your complaint to determine its legitimacy along with identifying missing information or deciding if it falls beyond our boundaries (with the exception of non-gambling frauds or final disputes).
- We Contact the Casino. The team at CCIJ verifies your case before initiating private contact with the casino’s internal team. We don’t yell. We negotiate. Firmly.
- You Get Updates. Your complaint status updates will be shared with you and we will help advance the process. All complaints usually receive attention within a span of several days. Some get resolved in 48 hours. Others… not so fast.
- Case Closed. We close a case after the casino satisfies all party demands. We will guide you toward suitable next actions if the casino ignores you or behaves dishonestly – going to a regulator or taking public measures.
What CCIJ Is
- ✅ It’s free.
- ✅ It’s private.
- ✅ It’s run by real humans who care.
- ✅ It’s focused on helping Canadians.
- ✅ It’s effective – most of the time.
What CCIJ Is Not
- ❌ It’s not a legal service.
- ❌ It’s not a public complaints board.
- ❌ It’s not a weapon to intimidate or embarrass casinos.
- ❌ It isn’t guarantee refunds – but we’ll try our hardest to get one.
Why We’re Different
There are other complaint services — some good, some not-so-good. But here’s what separates CCIJ from the rest:
- We keep it confidential. No drama. No forums. Just solutions.
- We’re Canadian. We have a great understanding of our local laws, payment systems, and the specific requirements of gambling in Canada.
- We don’t profit from casinos. Numerous complaint sites tend to endorse casinos. We don’t. Our only goal is helping you.
- We’ve got real contacts. We speak directly to decision-makers at many casinos. Not bots. Not first-level support.
📞 Contact Us
If you’ve got a problem with an online casino, don’t stay silent. Reach out to us.
- 📧 Email Us: [email protected]
- 📍 Location: 1 Yonge Street, Suite 1801, Toronto, ON
- 💬 Send Us a Message: Use the form on the page Contact Us.